tazman`s blog

Acum cateva zile am avut articolul “Sorry, your password can’t be reset online (9024)” la care am primit raspuns oficial prin mail de asemenea stirea a fost publicata si oficial pe siteul Yahoo.

Raspuns oficial pe mail:

Hello,
Thank you for contacting Yahoo! Customer Care.

Recently we mistakenly deactivated a number of our customers’ Yahoo!
accounts, including yours. As soon as the issue was identified we began
the process of reactivating these accounts. Your Yahoo! account has now
been reactivated and no further action is required on your part. We
apologize if this issue has caused you any inconvenience.

Thank you again for contacting Yahoo! Customer Care.

Regards,
Yahoo! Customer Care

Raspuns oficial online:

As more of you are upgrading to Yahoo! Messenger 9.0, I see periodic comments on the blog about sign-in issues.

I’ve listed some recommend steps for troubleshooting sign-in issues on Yahoo! Messenger 9.0. If you are having problems, please read through them and follow the instructions to try and resolve your sign-in issues.

1) Be sure you have the latest version of 9.0 (ver. 9.0.0.2162). If you’re not sure what version you have, go to the Help menu in Messenger and select “About Yahoo! Messenger”. Note the version number, and if it’s earlier than the version number above, download and install the latest at http://messenger.yahoo.com/download/win.

2) IMPORTANT: Visit the sign-in troubleshooting help page and read each section. Follow directions where needed.

3) If you do continue to have trouble signing in after trying the steps above, contact customer care and provide them with answers to the following questions:

a. Indicate what steps you have taken so far when troubleshooting the issue. What settings you’ve changed etc. This will help prevent customer care from asking you to try things that you may have already.

b. What error message are you receiving, if any? Please provide the error message text, as well as any error codes.

c. Using Internet Explorer on your computer, can you successfully sign in to any or all of the following websites? [Note: be sure you use IE, not Firefox]

https://login.yahoo.com/ (Yes/No)
http://mail.yahoo.com/ (Yes/No)
http://webmessenger.yahoo.com/ (Yes/No)

d. On your computer, are you able to sign in to Yahoo! Messenger 9.0 with any other Yahoo! ID? (Yes/No)

e. On a different computer, are you able to sign in to Yahoo! Messenger 9.0 with your Yahoo! ID? (Yes/No)

Sarah Bacon
Product Manager